Feedback Strategies
How to Give Bad Feedback Without Being a Jerk By Adam Grant -The "feedback sandwich" - positive, negative, positive -Positive feedback can "fall on deaf ears" because the person is waiting for the negative -They might see positive feedback as "softening the blow" of what is to come (the negative) -By starting and ending with positive feedback, criticisms may be lost -19 words can help improve feedback reception by 40% - “I’m giving you these comments because I have very high expectations and I know that you can reach them.” -Level the playing field; you're not on a pedestal -Ask if someone wants feedback rather than giving it immediately -Dialogue versus monologue Why Do So Many Managers Avoid Giving Praise? By Jack Zenger and Joseph Folkman -Managers feel it's their job to give negative feedback, with positive feedback being optional -People do not like to give negative feedback -Positive feedback actually makes a greater impact ...